My experience with TFG

<p>I opened a retail account with TFG primarily because I needed some credit history. From the time they processed my application they gave me endless calls to validate what I had presented which was understandable. For some reason the assistant ticked on insurance and magazine products which I specifially said "NO" to, but he apparently went ahead and included the products which I only found out about 2 months later, I cancelled them immediately and received confirmation that they were cancelled. </p> <p> </p> <p>After a few months I cleared my bill and happened to over-pay which resulted in TFG owing me some money, I had to wait 3 months before receiving my money back and had spent an hour on a call with an assistant who could not explain why they were not able to refund me, the matter almost escalated to management. 4 months later, with no bill or items taken, I receive an SMS saying I need to pay, I called in and they had told me that I took up magazines and life insurance products (These were never brought up for 6 months, if I really did owe, why is it that for 6 months there was no SMS requesting me to pay for these products, and I never received any magazine I had supposedly taken up ) , I had not received an SMS in the past 3 months since I owed them nothing, one assistant confirmed that the products were cancelled 6 months ago but I kept getting these SMS' and eventually decided to pay since I wanted to keep my credit clean.</p> <p> </p> <p>I am absolutely disappointed with how inefficient and unproffesional TGF has been towards me, I have a feeling I am not the only one who has received such from The Foschini Group. I sincerely hope that this matter is dealt with accordingly.</p>