My experience Tfh insurance has been so poor with communication and became such a pain

My experience Tfh insurance has been so poor with communication and became such a pain.just trying to get hold of them. I was promised by many consultants that the assessor Nontombe Ngwentle would call me as she is busy with the claim. She sent me forms to complete but has not acknowledged any correspondence made with her. The numbers are all wrong. You get transferred from one co sultant to the next all telling you different stories. The claim is yet to be finalised and I dont even know where we are at. This is pathetic honestly.