MY ACCOUNT WAS DE*****ED

On the 25 October i received a statement via email, only to find that the transactions stated on the statement was not approved or done by me as an account holder. i called the call center number to address the issue, i was advised that i need to go to the police station for an affidavit to dispute the transactions. i have logged the call and forwarded all the necessary documents requested from me. the only reason i opened the account was for the purchase of the ring that was on special with the total cost of R3999.00 asked for 6 months with no interest. to my surprise the limit was approved for R13000.00 of which i was not going to use the entire limit as i have asked for the 6 months to pay off the R3999.99 instalment with no interest. since i have logged a call to the forensic department i was informed about the waiting period of 4-6 weeks. the sad part is that no one tried to call me for the follow up or feedback about the ***** that happened in my account. i am receiving sms from their collection department regarding the arrears. what borders me is that i am working for a financial institute and i am planning to buy a new car and this arrears will ruin my reputation with my employer and my credit rating. can they please solve this matter as it is urgent. i am not happy with my information that was ******, how are they protection their customers information if things like this happens with their company. the next step that i will take will be reporting the company to the Consumer protection act (CPA) (POPI) and OMBUD.