NM
Nqobizizwe M
1 reviews | Active since Jul 2015
06 Dec 2022, 17:25
****** inside the store and refusing to show me footage
My wife went inside JET store in Ladysmith to buy school shirts and her phone was ******. Ask the manager to get me the footage and I was told I won't get it because it's managed by the group. Called the call center for the group, and I was told there is nothing they can do. Is this how everyone is treated or is this how your customer service goes? All I need is the footage of today's at noon to see who exactly took the phone. This is an iPhone 13 pro max, a couple of months now so I think you will understand.
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Replies (2)
TFG's replyOfficial
07 Dec 2022, 06:33 Good day Nqobizizwe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply07 Dec 2022, 06:33
Official
Good day Nqobizizwe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
NM
Nqobizizwe M's updateReviewer Update
12 Dec 2022, 19:15Its been days and no action on this. Please don't just reply on this for the sake of managing the reputation, help!
NM
Nqobizizwe M's update12 Dec 2022, 19:15
Reviewer Update
Its been days and no action on this. Please don't just reply on this for the sake of managing the reputation, help!