Most unprofessional and blatantly bad service

If I could give a rating of zero I would. I purchased some items from @home on the 9th January 2020. When received, I saw that 2 of the bowls were chipped. I immediately contacted the Call Centre and spoke to an agent who said he would follow up regarding the exchange process and let me know. To date this issue has not been resolved and my emails are being ignored. I have honestly never received such appalling service before and to be blatantly ignored when money has been paid is unacceptable. I would be extremely careful when dealing with any company/ retailer who uses TFG.