MOST ********* RETAIL STORE

On Monday, 26th November 2018, TGF had Cyber Monday sales. I purchased a sneaker which I paid for half price. I did an instant eft payment which wen through successfully. On 27th November 2018 I received an e-mail notification from TGF online stating that they have received payment and that my order will be processed. On 30th November 2018 I received the invoice for the payment. My initial though was that standard shipping takes 3-5 working days therefore I was expecting to receive my order by Friday. However, On Saturday 01st December 2018, I received an e-mail stating they have not received payment and that payment should be made within 48 hours. I then contacted TGF on Sunday 2nd December 2018 and queried this as I have proof of payment. I was then told that they do not have stock of this item anymore. I then expressed my dissatisfaction and disappointment as I expected to receive my item. I explained that their e-mail notifications and what's being said to me over the telephone is inconsistent and misleading. They have created an expectation which they failed to meet. I was then advised that I will receive a refund within 5 working days. I told the contact centre agent that I am not satisfied with this as I made payment and expected to receive what I paid for. He was not interested in anything else I had to say and blamed it on system glitches. I then requested to speak to someone in higher authority and was told that I cannot but he will send him my complaint. Ref no for complain logged: RM15294 I refuse to accept that TGF cannot make provision for their customers even if they sell the same sneaker which is still in there stores at the discounted prices. I am not satisfied with their pathetic reasons and excuse. I regularly purchase online from the different TGF stores and never have I come across this. But now that it was a sale item they are telling me they have no stock. TGF has just lost a loyal customer, I refuse to do business with such an ********* retail store.