CT
Clement T
1 reviews | Active since Dec 2022
11 Mar 2023, 17:14
Missing orders and poor service delivery
Items in always missing on orders. I did not receive the white trouser which was part of my order and I received communication it was packaged under the following tracking number AAAA***.This is disappointing as I was charged for the trouser with Sku***9.
You will contact the online support and all they do is apologize but the is nothing being done to ensure orders are correct. I am so disappointed with Foschini, I had high expectations and was looking forward to having the items. The worse part the item I wanted is no longer available. This is an inconvenience
Regards Lesedi
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TFG's replyOfficial
12 Mar 2023, 12:00 Good day Clement
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
TFG's reply12 Mar 2023, 12:00
Official
Good day Clement
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.