Misplaced parcel and poor customer service

I am truly very unhappy with the service that I received on a online order that I placed and the biggest problem is that no one can provide me with any accurate information.

I ordered a clothing item from Foschini on 29/05/2021, I received a notification that my parcel is ready for collection and collected it on 06/06/2021 from Exact.

When I arrived home and opened my parcel the contents was NOT my clothing item that I ordered from Foschini but a pair of Total Sports charcoal tights that I did NOT order.

The parcel was addressed to me on the waybill, however in the inside of the package it was addressed to someone else.

I went back to Exact on 12/06/2021 with the charcoal tights and explained the whole scenario. I spent nearly two hours between Exact and Total Sports and all they could do to assist me was take the pair of tights back and told me I should follow up in a week's time.

I feel this is a waste of my time, resources and petrol, I'm the one who has to keep following up and going in to the store, but no one can tell me where my actual order is that I paid for.

I did however follow up after a week (19/06/2021) as per Exact's instructions, but am yet to receive any feedback.

The worst part is that no one really knows how to handle the situation and that I cannot get any feedback nor request a credit for this item, so at this stage I feel like I completely wasted my money as I paid for something that no one can account for.

It has been nearly a month now since placing the order and still no feedback as to when I can expect to receive my item.

I am truly disappointed by this whole scenario.