WN
Wandi N

1 reviews | Active since Oct 2012

10 Dec 2022, 10:58

Misleading product information about hi sense cellphone

I want to complain about how Exact Protea Glen has misled me into purchasing a cellphone which on display they claimed that the hisense phone has a 13 megapixel camera . I bought this phone yesterday around 5pm. After setting up the phone at home I realized that the phone actually has a 5 megapixel camera instead of the 13 megapixel on the store display.

I went back this morning to Exact store in order to return the phone. I Spoke with a Store representative who said what is displayed on the store is provided by head office they cannot assist me with me being misled by what the store displayed and I can't replace the phone as it was explained when I purchased the phone. My complaint is based on I was misled into purchasing a phone which is of inferior quality compared to what is advertised by the store. I have taken pictures of the misleading information and I will exercise my rights as a consumer that has to be protected and respected

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Replies (1)
TFG
TFG's reply10 Dec 2022, 12:54
Official
Good day Wandi 
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. 
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team