LM
Lungile M

1 reviews | Active since Oct 2020

17 May 2023, 09:51

Misleading information and Disappointing service!!!

I went online on the 15th of May 2023 under sportscene to purchase new balance sneakers and it took me to bash online and notice that it falls under TFG, I purchased sneakers which were on sale and my size was available at time of purchase, completed the order/paid, I received an order number and email stating that my order was being processed! Yesterday I received an email stating that they are sorry the product I order is no longer available and could not find stock that was suitable for SALE!! Why the HECK would have an item up for sale online and when the customer has completed that purchase and paid you let them know that it is no longer available!! First of all you wasted my time, Gave me the worse experience, Provided a misleading information - prices and advertising and now I have to wait 10 days before getting my money back to do another purchase!! I am disappointed!

0
Replies (2)
TFG
TFG's reply17 May 2023, 13:44
Official
Good day Lungile
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. 
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.  
This matter will be addressed with the highest priority, your reference number will be sent to you shortly. 
Warm regards TFG Customer Support Team

LM
Lungile M's update18 May 2023, 17:41
Reviewer Update
High Priority??? I wish i had taken advise from a friend of mine not to purchase product via Bash Online, worst service! You pay and they either cancel your product just because they forgot to remove it online or they give you a run around! I have to wait 10 days to get my money back because of the mistake they made. INCOMPETENCE!!!