1 reviews | Active since Aug 2018
Misleading Delivery Options
Please do not advertise that you have various delivery options when there is only one available Online. I ordered two items from the Markham's website that was intended as a gift for the party I attended yesterday 03 Nov. I placed the order on 30 October 2019 with only one delivery option to choose from which is standard delivery 3-5 working days. Firstly my order gets split into two parts with no communication advising that I will be receiving a two part delivery, I received one item on Friday 01 Nov 2019 and on Saturday 02 Nov I receive an sms stating that the second item is out on delivery, however today 04 Nov the order status still reflects as with courier. So there I arrive at the party with no gift at all as TFG advertises deliveries within two days or express deliveries instead they only have the standard delivery option available so that they can mess around with their customers deliveries. I have ordered from TFG before and received my previous orders on time unfortunately I cannot say the same of this latter order even though according to the consultant I spoke to you are with in your ONLY option of standard delivery time of 3-5 working days.
We are sorry to hear about your online shopping experience.
We wish to advise that the online shopping system would only provide you with the standard delivery option in a case where we are unable to guarantee delivery within a shorter time-frame at the requested delivery address for a particular item.
We thank you for your feedback and wish to advise that we have shared it with our supplier management team, so that we manage orders more efficiently in future.
Once again, we are so sorry for the delay and all the inconvenience caused.
Kind regards
The Customer Support Team
Best regards,
We are sorry to hear about your online shopping experience.
We wish to advise that the online shopping system would only provide you with the standard delivery option in a case where we are unable to guarantee delivery within a shorter time-frame at the requested delivery address for a particular item.
We thank you for your feedback and wish to advise that we have shared it with our supplier management team, so that we manage orders more efficiently in future.
Once again, we are so sorry for the delay and all the inconvenience caused.
Kind regards
The Customer Support Team
Best regards,
