Misleading and false information

I would like to logde a complaint against Foschini for sending out incorrect information to me. I have a previous Cash Advance taken out on my TFG account in this year. I have always kept my account up to date and when I received a SMS on the 08/12/2020 letting me know I can get another Cash Advance, I thought why not. I then rep**** to their SMS like they have stated. Weeks went by and I haven't heard anything, I then decided to phone Customer Care and they put me through to numbers that seemed to be invalid. I emailed Customer Care only to get a reference number stating I will be contacted but nothing came from it. I phoned today on 31/12/2020 to follow up, got through to Customer Care and she escalated my query. Someone from the Cash Advance department then contacted me telephonically and basically told I cannot have another Cash Advance since I already have one out. I then asked why TFG would send me a SMS stating I can get one and he couldn't really answer me.

It is misleading and false information being sent out to customers. I would like to know clearly why I can't get another Cash Advance if you had sent me the SMS. What is the reason?

After weeks of phonecalls and emails it is very dissapointing knowing SMS's are generated and sent out which the agents do not seem to know about and have answers for.