Misgendering and Socially unaware Customer Service

Customer care agents have terrible social awareness. I was misgendered multiple times by the agents. In correcting one of them, the person insisted that they had spoken to me before and that I sounded like a woman when they were intending to speak to a man. They then, proceeded to tell me that until I could speak like a man would they would not help me. Really terrible. It's important to not awesome people's gender from the sound of their voice especially your customer.