****mers debiting my account for promotional things without my consent!!

I’m very dissatisfied with what I’m experience from TFG as a customer which leave a bitter taste on my mouth.

I was receiving non stop calls on a daily basis regarding the marketing promotions and all of a sudden it stops.

When I went to the shop on the 26 September to my surprise my account has been debited close to an amount of R300 and we phoned the customer care to find out and it was debited for promotional stuff that I didn’t consent to.

I spoke to a customer service agent by the name of Thandeka who promised that it had been cancelled and the money will be reversed back to my account on the 13 October, now I’m going through my statement and the same promotions have debited my account Again which means it was not cancelled and is that how you are *********** the customers.

Please reverse back the money that you have taken it doesn’t make sense for me to join promotional things whilst I’m a struggling single parent who opened this account for my kids to have the convenience to take clothes for them from the account and which I’m also paying a high instalment to be experiencing such a painful thing from TFG.

Remove those promotional things before I take this matter forward. This is a total **** and very disappointed customer!!