Mediocre service

Thank You TFG for ruining my credit score.

So I got a Exact account while being an intern.

One day in a mall I went to check my credit and the lady said my account is blocked because I'm unemployed. Without knowing I can afford my installments...and my account was payed clean.

So I got a new job and went to Foschini with proof of employment and got it unblocked. I used some the credit and later made an payment of R350 and the next day R700.

When I checked on my online account it then showed my account is blocked again. I phoned CS to find out why and the lady said I must send proof of employment. I told her I went to Foschini and already did that and she said I must sort it out with her. I called Foschini and they said I must bring new proof of payment....and in Jan 2023 my account wil be blocked again because I'm nearing my end of contract.

So today I payed the remaining balance and closed the account. They said it'll be closed on the 13th Sept.

I have a Truworths account since I was a student and never did this happen. You could learn a thing or two from Truworths.

I must now repair my credit score.

Advice to others ... CLOSE YOUR ACCOUNTS!!!