Massive disrespect by The Foschini Group (TFG)

The Foschini Group (TFG) does not respect clients and treats them like a doormat, actually make that a toilet doormat!!!

In May 2024, I had my card replaced as it wasn't swiping anymore. I got a new card and the store that I got my card from didnt give me a "card register" to sign as proof that I collected my card and this is issue #1.

I used my card and in November 2024, my card was blocked and i was not notified of the blockage (issue #2) and I was told the reason for the blockage of my card was that I didnt sign the card register. How is it my responsibility that I must be aware of the card register?

I had to go back to the store with my ID docs and bank statements for my card to be reactivated. Come Feb 2025, my card is blocked again and I am not notified. I only discover when I am want to pay for my shopping and I am asked to speak to the forensics department that asks me a lousy question like "How much did you pay from your mastercard in December 2024?" What the hell? I have accounts in 4 different banks and you ask me such a stupid question, never mind that these questions are auto generated. We shouldnt be here in the first place if TFG treats their clients with respect.

I wrote emails and asked for phone calls and the respondents only came back to me with lousy responses until the latest guy really took responsibility but that wont reimburse me my time, inconvinience and embarrassment I was subjected to by TFG's failure to effectively run their business in a manner that respects their clients.

This brand needs a massive boycott!!!!I still await that phone call from them and yes, they have tried calling me but they call me at a time that I am unavailable. They must keep calling me till they get hold of me coz I want to speak to someone who will explain to me why they are so lacklustre in their communication and treat us like dirt!!!!