EB
Edward B

1 reviews | Active since May 2019

02 Jun 2021, 11:49

Markham not issuing a clearance letter that negative information has been removed from bureaus

On 29 april, Mr Xolisile Stuart Christian Ntlokwana was issued a paid up letter and was promissed that credit bureaus will be contacted by Markham to remove negative remarks against his name. The 21 days has passed and Mr Ntlokwana has not been furnished with a proof that his name has been cleared from ITC/Credit bureaus.

This is sad because Mr Ntlokwana has been a loyal customer to the business for years, the account number is: ***. This should be attended quickly as it is now infringing his right to enjoy good credit afforded by consumer protection and credit act.

0
Replies (1)
TFG
TFG's reply02 Jun 2021, 13:09
Official
Good day Edward
 
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.  
The reference number for this query will be sent to you via SMS shortly.    
 
Warm regards 
TFG Customer Support Team