lowest service and something will be done about it

<p>On the 6th of May came in the store HI Store tfg bought a mobile phone mobicel frio. Got home late tried to open the back cover of the phone, I couldn't, it was difficult to open, looked AT THE PHONE MANUAL FOR INSTRUCTIONS ON HOW TO OPEN THE PHONE NOTHING. called the store on Sunday person I called tells me to come instore to be shown how to open the back part of the phone to insert my sim cards. Got to the store Monday morning day 3 of having the phone...missed out on my full 7 day for checking any faults with the phone. Got there manager Donald showed how To open the phone, only problem once I leave the store I would have forgotten everything he told, still left with no manual showing how the phone works. I asked himto send an email to the company that manufacturs the phone about making the phone user friendly and including a manual for blonds like me. I do want feedback on that email as I'll be CC'd . If I ever find any faults in these 4 days remaining, please do your selves a favor by coming and collecting your phone and giving me my refund. My receipt the address was spelt wrong, it posses as ***** purchase for the business I run I'm told by Donald, it can't be changed...I WANT IT CHANGED I can't take blame/fault for your staff negligence. </p>