Low customer service

How you treat your customers is honestly quite appalling and second rate. In this climate we unfortunately find ourselves in one would think that to stay in business customer service would be key but from what I have encountered that's not the case. I am once again bringing the below complaint to you with the expectation that before close of business my funds will have been returned back into my account. I am not interested in hearing or nor do I want to be further inconvienced by your processes. You have effectively withheld my money from me for effectively 11 days now. This for this situation to be remediated kindly ensure that before close of business my funds have been returned.

This complaint is in reference to the below which was logged and has not been resolved hence it's logged again: I am beyond appalled and displeased by the level of service I encountered from @home. I was mislead and misinformed by one of your employees (MARY NJERI) with regards to a Tokyo sofa that I was interested in purchasing. Upon Marys confirmation of one Tokyo sofo unit being available I proceeded to make payment and in addition purchase a bedroom heardboord on 22nd of April 2021. The delivery date noted on the invoice for the Tokyo sofa was the 30th of April 2021. Where's the heard board was to be delivered on the 3rd of May 2020. From the 26th to the 30th of April 2021 no one from your company contacted me to either enquire about my availability or to arrange delivery. As a customer I was the one following up with you and I really don't find this is acceptable for one to chase or beg for updates. Clearly you don't understand the concept of customer service. I again followed up on the 1st of May 2021 I was informed by one of the consultants from @home Mall of Africa (who in comparison with Mary has been helpful) that the warehouse had decided to move the delivery of my items to the 7th of May 2021. I didn't find this acceptable and I requested reasons as to why the date had been changed. Today being the 3rd I was informed that the sofa I had purchased though being reserved on your system had never been in stock. MARY NJERI was informed of this on the 26th of April 2021 and at no point did she feel the need to contact me to inform me. I have cancelled my order since the goods in question are not available. I take great exception with the fact that for 10 days you've had my money knowing full well that I was never going to receive one of the purchased items. I therefore request for an immediate credit to be made back to my bank account without any stories or excuses on procedures to be followed. I have been inconvenienced enough and would like to forget the existence of your brand. Please ensure that before the end of business tomorrow that my money is credited back into my account.