Lost parcel 'pargo' foschini!

I placed an order on the 1/05/2020 online. No feedback from foschini or courier company until I do an investigation. After speaking to a supervisor named, 'Bongani' from 'pargo couriers' it was told to me that the order has been misplaced and can't be found. The driver either lost it or stole it. It's almost a month and I am very angry with the service provided from both companies. Please help me cancel my order as I am unable to get through to foschini online. I'm frustrated and will not pay for goods I have not received. Foschini and pargo must find a way to compensate my loss. I am stressed and sick.