Lost online item
I bought 2 watches online on the 27th August 2020 from Sterns and only received 1 item. When I contact the retail group with regards to this purchase no one seems to know what happened to the 2nd watch. I've been to the Total sports Bluff outlet more that 5 times but they also cant assist. They contacted head office to find out and were to do another follow up as they dont know where the 2nd watch is. I am tired and wish to get my refund as this item has taken longer than 2 weeks and untraceable. Order number p***
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
17 Sept 2020, 15:04Dear Girlie Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Best regards,
TFG's reply17 Sept 2020, 15:04
Official
Dear Girlie Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Best regards,
's updateReviewer Update
22 Sept 2020, 05:27Its shocking that it's now the 2qst of September2020 and I still dont have a response from this retail group when they said my matter will be attended to immediately after purchases madeb26ty August 2020.
Reference number for this escalation is RM264494.
I am really dissapointed with TFG and don't advise anyone to shop online with them.
Reference number for this escalation is RM264494.
I am really dissapointed with TFG and don't advise anyone to shop online with them.
's update22 Sept 2020, 05:27
Reviewer Update
Its shocking that it's now the 2qst of September2020 and I still dont have a response from this retail group when they said my matter will be attended to immediately after purchases madeb26ty August 2020.
Reference number for this escalation is RM264494.
I am really dissapointed with TFG and don't advise anyone to shop online with them.
Reference number for this escalation is RM264494.
I am really dissapointed with TFG and don't advise anyone to shop online with them.
's updateReviewer Update
22 Sept 2020, 05:30PS: The ref numbers keep changing as I was given RM264192 when I made the call at Total sports and now I have a new one RM264494 from here ....
How can ONE case have TWO reference number??
How can ONE case have TWO reference number??
's update22 Sept 2020, 05:30
Reviewer Update
PS: The ref numbers keep changing as I was given RM264192 when I made the call at Total sports and now I have a new one RM264494 from here ....
How can ONE case have TWO reference number??
How can ONE case have TWO reference number??