tP
teshnie P
1 reviews | Active since Nov 2016
18 Nov 2020, 04:40
Lost a a wrong order that they picked up!
Placed an online order on 4th October. Order number p***. Selected in store pickup at totalsports Melrose Arch. Picked up order to find the wrong items. I have been on contact since, trying to get my order or refund as I spent over R1000! They picked up the wrong order from my office but now can't find what they picked up. Wow! Is this how you **** innocent shoppers? Its been over a month and I'm still begging for something that I paid for. Utterly disgraceful!
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Replies (2)
TFG's replyOfficial
18 Nov 2020, 15:13Dear Teshnie Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply18 Nov 2020, 15:13
Official
Dear Teshnie Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
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teshnie P's updateReviewer Update
23 Nov 2020, 04:20This is still pending. They have sent me a reference and about 4 different people have sent me an email asking for my order number p*** which I have given a million times. Courier receipt reference - you sent the courier to pickup so how should I know? He came to my office, picked up your incorrectly delivered parcel and now you can't track him,your parcel, my order or my refund? What type of business operation are you running???
tP
teshnie P's update23 Nov 2020, 04:20
Reviewer Update
This is still pending. They have sent me a reference and about 4 different people have sent me an email asking for my order number p*** which I have given a million times. Courier receipt reference - you sent the courier to pickup so how should I know? He came to my office, picked up your incorrectly delivered parcel and now you can't track him,your parcel, my order or my refund? What type of business operation are you running???