BD
Brenda D
1 reviews | Active since Jul 2023
28 Jul 2023, 10:40
Loading insurance items onto my account without permission.
After weeks of negotiation they reversed items on my account that I did not sign up for. Life insurance. They actually refunded me some money via the Legal Department. Four months down the line and AGAIN the same life insurance items are billed on my account again after I specifically requested the insurance be cancelled as I did not requested or agreed to it. Now there is another dispute on my account and I have to wait again. How is it possible to load these items onto my account without my permission? Even worse - why am I fighting insurance policies on a clothing account?
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TFG's replyOfficial
28 Jul 2023, 11:49Hello Brenda
Thank you for reaching out to us.
We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
Thank you for reaching out to us.
We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
TFG's reply28 Jul 2023, 11:49
Official
Hello Brenda
Thank you for reaching out to us.
We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
Thank you for reaching out to us.
We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team