**** about closing my account

On the 15th of March 2021, my account with sportscene was in arrears. I settled the amount that I was expected to pay. I then contacted a customer service agent on the same day and requested that they close my account. I was informed that it would be closed but only towards the end of the month since my payment had to be processed. On the 12ty of April instead of the account being closed, I was charged. I have not taken anything from the store. Why am I being charged when I already settled an amount I was in arrears with? This company doesn't communicate with it's members and then exports money out of you out of nowhere. When you enquire, they make up all sorts of excuses. I will not pay that amount. I feel that all of this is dishonest business practice