TS
Tasneem S
1 reviews | Active since Nov 2017
27 Oct 2021, 21:47
*****
I was told if I open a tfg account I would get a R1500 voucher... This is a lie... There is no voucher, when I Google it says that I should have received it via SMS, I thn decided to email tfg and they don't respond to my emails, I thn called thm and they operator told me that i could go to any tfg store to get my voucher, another lie..
Really disappointed.
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TFG's replyOfficial
28 Oct 2021, 15:58Good day Tasneem Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply28 Oct 2021, 15:58
Official
Good day Tasneem Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team