Lay-bye gone Horribly wrong, Bad customer Service, stinking Manager and staff attitude!

I am so disappointed with the service I received at Sportscene Jabulani mall. My 12year old daughter saved money to lay-bye sneakers at sportscene on the 26th October 2019 my daughter & I went to lay-bye the sneaker for her. We put R400 as a lay-bye amount. We were forced to buy a treatment spray that was added on to the laybye amount. On the 13th December I went the store to pay for the sneaker fully so it can be released. When I got to the store I had the receipt on me. The manager and his staff went to look for the lay-bye at the storeroom for an hour and a half. The lay-bye was eventually not found, it went missing. The Manager broke the news to me that the lay-bye was released on the 28th of November 2019. I had the receipt on me which I had safely put away in my house. The Manager and his staff were so rude to me when I was asking them questions about how could the sneakers be released while I am holding the receipt in my hand. The manager was so dismissive and told me they would have to investigate how the sneakers were released, definately not by me as I had the receipt in my hand. On the 16th December my husband went to the store to inquire what happened, the manager who was handling the case was off duty that day. He was called on his cell by a stand in manager. He still could not account how the lay-bye left the store. He told my Husband maybe I forgot I took out the Lay-bye. My Husband asked him how forgetful are we to come claim a lay-bye we took out? He had answers. My husband said he will give the store a chance of about ,3-4 days to investigate the matter. The manager said they will log an IT request with Headoffice to come view the Footage to establish how my lay-bye left the store and who was responsible for taking out the lay-bye amongst the staff members. The manager promised the regional manager is coming to the store on the 17th the next day and they will give us feedback or a call. We never received a courtesy call from the store mager or the regioanal manager as promised. On the 19th December, my Husband after work went to inquire about the stores investigation. The Manager by the name of Tshepo just told my Husband they are just going to refund us the money back as his regional manager told him to just refund us. I am upset because my daughter saved for those sneakers, we wasted our time to go look and lay-bye those sneaker in 6 weeks when went to take out the sneakers, they were released while I had a lay-bye receipt in my hand. The manager and his staff were not professional enough to give me feedback about what happened. The Manager was very arrogant and unhelpful in trying to come up with a solution to find out where I can get the same sneaker at another branch. He was so dimissive to us, he just refunded our money without being compassionate as a manager. He did not try to fix his stores processes in finding out how a laybye can leave the store paid for by the wrong cutomer. I am so upset and disapointed by the Sportscene Jabulani mall store treatment. They have no custoner service, they rude and have no professionalism in treating their customers. All of them especially older staff members are rude to the core!!! Bad, Bad service!!