Late Delivery and No Feedback!

An order was placed on Friday, 24 November with the standard delivery option selected for 3-5 working days. On Friday, 1 December when I emailed the Online Shopping support address, the response I received was that my parcel was out on delivery with the courier. Before I received my email response, the call centre confirmed that delivery will be on Monday, 4 December. Today I called the call centre twice and no one can seem to get hold of the courier company delivering my order. This service is shocking! I am still waiting on some sort of feedback either telephonically or via email. And the fact that I need to be present for RICA means I cannot plan as I don't know when my parcel will arrive.

I was told that Black Friday had caused a delay, however, other online companies such as Zando, Superbalist, Spree and Takealot have all delivered items ordered on Black Friday! This is not an item of R300 being queried, it's a phone! If I was at least kept in the loop and someone could track my parcel then I wouldn't be concerned, but at this point no one can even give me a definite status of my order and delivery.