Laptop broken for the second time, Hi / Markham wont assist me

In December 2024 I purchased a Laptop from the Hi / Markham Store in the Golden Acre Cape Town. I paid R 3000.00 cash for the purchase. In Late Jan / early Feb the screen on the laptop stopped working, it just switched off and would not work. I then called the store and was advised that i needed to bring it in so it could be sent away for repairs, which i did and it was sent away and returned fixed, i then found out when I collected if after the repair that the whole screen had to be replaced

3 weeks ago the laptop again presented with a problem, both USB ports on the laptop are stopped working after working since i purchased it. When i called the store and ask them for a full refund instead of keeping something that is clearly faulty they told me they cannot do that as they cannot be saddled with something that they cannot resell

I then proceeded to ask the store manager what can be done she told me that she would consult with the area manager and call me back. She did not call me back and i had to call again only to be told the the repair centre had to be consulted as per the area manager which she did and they advised the laptop must be sent away again for repairs, I told her that was not option and i wanted a refund

She then told me that the head office has asked for my email address and contact number so they could make contact with me which to date has not happened.

I dont see why I must be saddled with a laptop that does not work properly and in less than 6 months from the purchase date has broken twice

I want a refund on the Laptop because I am not going to hold onto a product that is clearly faulty from the time it was manufactured. Please can be someone get back to me