Lack of doing their job

To my utter disgust I am paying more than expected due to the lack of compitance in locating my payments made to my tfg staff account. Whilst under debt review a dispute was lodged as to the payments going missing and apparently not being allocated FYI all emails between tfg and the debt review company I have record of and I ended up paying on my own. To this day I am sitting with a huge balance once again. I want this *** sorted all my payments made under debt review to be allocated and a final balance provided!