DT
Didi T

1 reviews | Active since Jan 2021

19 Jan 2021, 09:58

Just terrible.

The WORST customer support i have ever experienced. For about a year now, i have been asking for statements as i get phoned every month by their debt collection dept. To this day, i have not received a single statement. Upon calling "customer care" (whatever that may mean) i just get transferred over and over untill i eventually get cut off. I then proceeded to cal our local branch in George who gave me some info and great advcice. Needless to say my outstanding balance was R775. 50 and I immediately paid R776. 00 as i wish to close the account. Now i get told that they cannot close the account as there will be R0. 50c credit. This is rediculous! I will NEVER support any of the shops on the TFG group. Good riddance to bad service.

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Replies (1)
TFG
TFG's reply19 Jan 2021, 11:33
Official
Dear Didi  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team