CE
Chenique E

1 reviews | Active since Apr 2022

02 Apr 2022, 14:25

Just take money.

I don't understand this store cards. I bought nothing but they charged me every month. My account is in arrears with R500. I can't cancel my account because I need to pay the amount due and every month they charge me R55 for nothing. They threaten me constantly if I don't pay it but like I said I didn't buy anything. Basically, they're just taking my money for nothing. The arrears is because of the card. I didn't know I need to pay if I didn't buy anything. I'm not going to pay the installment anymore. This is theft...you can't charge people for just having a card. Sue me do whatever you want. I don't have a single product. This is how they make their money and drive customers away. Whatever you do, don't open an account!

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Replies (1)
TFG
TFG's reply02 Apr 2022, 14:37
Official
Good day Chenique  Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.  This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team