NL
Nathaniel L

1 reviews | Active since Jun 2017

27 Jun 2017, 15:48

Just Really Pathetic Customer Service !!!!

<p>I was sms'd that i should open a new account . I was then told to send a payslip which I did and then asked 3 months payslip which i explained i started a new job and closed my account which i was paid cash the 1st and the 2nd month using my new fnb account . </p> <p>Before they ask for 3months payslip they said I need one not three and even your communications to me ask for one . </p> <p>I asked for help via whatsapp you have someone refusing to get a manager to call me . My next email will be to the CEO of TFG group. I have asked someone to cancel this and now I still recieve sms promotions from TFG as they refuse to help me </p>

0
Replies (2)
TFG
TFG's reply27 Jun 2017, 16:00
Official

Good day lemourna

Thank you for your comment.

The information has been brought to our attention and will be escalated to the New Accounts Department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team

NL
Nathaniel L's update27 Jun 2017, 16:29
Reviewer Update

Really not happy with your service as you made a mistake now i should wait few more months due to your staff not being well informed