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JS
Jody S

1 reviews | Active since Mar 2018

03 Dec 2019, 08:15

Just a disappointed customer :(

I love TFG, I have been buying at the store outlets for years actually ever since I started working! Terrible experience on black Friday when I saw my one item was canceled, and yeah I know this happened to most of the people on black friday, but my question to TFGs CX team, why has there been no communications sent to any of your customers? Why not create that better customer experience to your users?

Its black Friday, your technology platform should be able to maintain the load that the site will experience, this could be pre-empted way before black friday even starts? Just this year, your team invested R500m on keeping the pace with changes to shopping trends? has this taken in effective?

I love TFG, and I will remain a customer, I am just disappointed. I am sure TFG has a brilliant tech team (whom I'd like to join one day!), but take into consideration the aftermath of black Friday.

0
Replies (4)
TFG
TFG's reply03 Dec 2019, 08:57
Official
Dear Jody Samuels 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed with the highest priority to ensure that we do better in future.   
Kind Regards TFG Customer Support Team
JS
Jody S's update13 Dec 2019, 10:06
Reviewer Update
it hasnt been addressed? My delivery still hasnt came? this is really bad. I dont understand how you can advertise for black friday but a delay in your delivery? when you have projected the expected amount of sales?

No man, this is just bad, really really bad. Is this really TFG?
TFG
TFG's reply13 Dec 2019, 11:17
Official
Good day Jody Samuels

Thank you for keeping in touch.

We confirm that this matter is being addressed and we are currently awaiting feedback from our Operations team and will revert back to you as soon as possible. 

Please accept our sincere apologies for the delay and the frustration and inconvenience experienced as a result thereof. 

Kind regards
TFG Customer Services
JS
Jody S's update13 Dec 2019, 11:51
Reviewer Update
Such a horrible user experience......No man tfg, this is not how you operate as business, I have bought many things and I am big fan and customer of your business, but this is just wrong. 2 weeks to deliver one item? 2 full weeks? you guys are sending the parcel from the United States.

This is really sad...really sad.