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Mluleki Zonda'bathakathi Ndlela

1 reviews | Active since May 2020

15 Sept 2021, 11:43

JUDGMENTAL CASHIERS WITH BAD ATTITUDE

I was in rosebank today when i was paying with my wife the cashier by the name of Sindisiwe asked my wife if we gonna be using cash or card my told her that we're going to by account she asked the card from me that was in my wallet i gave it to her after finishing paying she gave my wife a slip to sign she compared the signature that is the same with the one in the card she again asked my wife her id number she told her again she kept our stuff still looking at the slip i felt so embarrassed as if we are ********** i definitely sure that she doesn't do that to every customers buying with cards please teach your workers to stop being judgmental towards other people i have noticed that many times in rosebank Markman

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Replies (3)
TFG
TFG's reply16 Sept 2021, 08:03
Official
 
Good day Mluleki Zonda'bathakathi 
 
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. 
 
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. 
 
This matter will be addressed with the highest priority, your reference number will be sent to you shortly. 
 
Warm regards 
TFG Customer Support Team
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Mluleki Zonda'bathakathi Ndlela's update16 Sept 2021, 22:24
Reviewer Update
Thank you i really appreciate your help looking forward to hear your feedback
MZN
Mluleki Zonda'bathakathi Ndlela's update01 Oct 2021, 09:34
Reviewer Update
Thank you for apologizing