WV
Wilma V
1 reviews | Active since Sept 2011
26 Aug 2022, 09:02
JET STORES ACCOUNT NOT RESOLVED - STAY AWAY!!!
I've paid R1000.00 (as opposed to the R240.00 due) towards my account. Jet stores do not have record of this and handed me over to collections within one month. Numerous emails with POP and phone calls and this has still not been resolved with the repercussions now on my credit record. Promises by Jet to call me back are still to realise. I've made subsequent payments, but it appears they would just like me to lose my R1000!!!! JET - CALL ME BACK PLEASE AND ALLOCATE MY PAYMENT AND CORRECT MY CREDIT RECORD.
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Replies (2)
TFG's replyOfficial
26 Aug 2022, 09:26Good day Wilma Venter
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply26 Aug 2022, 09:26
Official
Good day Wilma Venter
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
WV
Wilma V's updateReviewer Update
26 Aug 2022, 10:35This appears to be a standard "copy and paste" response? Please call me with a solution
WV
Wilma V's update26 Aug 2022, 10:35
Reviewer Update
This appears to be a standard "copy and paste" response? Please call me with a solution