IM
Isaac M
1 reviews | Active since Sept 2018
08 Feb 2022, 02:33
Jet club claim
I don't think whoever was responsible to resolve my query understood my complaint they were quick to reach the conclusion without solving I wriite again hoping this time whoever that would be assign will resolve the matter once&for all I haven't received the pay out money for the jet club that's why I'm still writing all the required documents have been sent.
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TFG's replyOfficial
08 Feb 2022, 10:50Good day Isaac
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply08 Feb 2022, 10:50
Official
Good day Isaac
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team