It's my number. Please take it off.
My cell phone number has been incorrectly listed under another TFG client. Now I keep getting phone calls and sms from the TFG group that are not meant for me. My name is Noeleen and I keep getting account statements and promotions for a lady named Refilwe. I have called the call center and was told I do not have the right the remove my cell number from Refilwe's account. Even though it is my number and they keep sending me her account information. Which already contravenes the personal information privacy act. So I am pleading that my number be removed from this client's account.
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Replies (1)TFG's replyOfficial
17 Sept 2020, 16:03Dear Noeleen Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply17 Sept 2020, 16:03
Official
Dear Noeleen Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
