AB
Ashley B
1 reviews | Active since Dec 2017
17 Dec 2020, 10:35
Items show delivered but NOT DELIVERED!!!!!!!!!!!!!!!!!!!!!
I ordered 4 items, one item was delivered and now two of the items are showing they are delivered but I haven't received them ***. The other item I'm still waiting for, for more then 8 days. TFG you need to up your game if you want more business from your costumers. I'm not alone if I look at all the comments here. Seriously thinking if I should keep my account or even the items I'm waiting for. I might just send them back one by one just to make you guys loose out on more money with courier fees.
Thanks TFG for making my 2020 even better.
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Replies (2)
TFG's replyOfficial
17 Dec 2020, 15:33Dear Ashley Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply17 Dec 2020, 15:33
Official
Dear Ashley Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
AB
Ashley B's updateReviewer Update
18 Dec 2020, 16:38Please explain how you can send me this message saying my issue has been resolved when clearly I still have not received two of my items????????
I am highly annoyed now.
" Dear TFG Customer,
This notification serves as confirmation that your feedback / request has been resolved by TFG on 18-Dec-2020 with reference number RM285223, relating to your:
Ecommerce feedback / request
"
I am highly annoyed now.
" Dear TFG Customer,
This notification serves as confirmation that your feedback / request has been resolved by TFG on 18-Dec-2020 with reference number RM285223, relating to your:
Ecommerce feedback / request
"
AB
Ashley B's update18 Dec 2020, 16:38
Reviewer Update
Please explain how you can send me this message saying my issue has been resolved when clearly I still have not received two of my items????????
I am highly annoyed now.
" Dear TFG Customer,
This notification serves as confirmation that your feedback / request has been resolved by TFG on 18-Dec-2020 with reference number RM285223, relating to your:
Ecommerce feedback / request
"
I am highly annoyed now.
" Dear TFG Customer,
This notification serves as confirmation that your feedback / request has been resolved by TFG on 18-Dec-2020 with reference number RM285223, relating to your:
Ecommerce feedback / request
"