MP
Mahen P

1 reviews | Active since Nov 2021

29 Nov 2021, 10:26

Items Cancelled but Stock Available..

Ordered Items this weekend 26/11/21..Payment made and confirmed.only to be told items aren't available and il be refunded.However these items are most definitely still available online in my size,Perhaps just there to **** more unaware customers?or they just didnt feel like holding their end of the sale with me but now have my money which i will have to wait for 3 to 10 days for apparently.Also called and spoke to an unempathetic Customer service agent only to be told i can reorder and pay full price(not the sale price which i intially am now out of pocket for) because the item is still available..he also goes on to State what the terms and conditions say..However to me that sale was concluded and there is stock, so those terms are questionable.

Lastly, i now have only half a suit for an important event so Thanks TFG.

0
Replies (2)
TFG
TFG's reply29 Nov 2021, 11:26
Official
 Dear Mahen Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority.  The reference number for this query will be sent to you via SMS shortly.     Kind Regards TFG Customer Support Team
MP
Mahen P's update30 Nov 2021, 08:37
Reviewer Update
A much more professional approach has been taken by TFG however maybe train your staff so it doesnt have to get to a bad review before decent customer service is recieved..
People work hard for their money being spent so naturally those agents that are being paid to help your customers should be good at what they do as well.