NM
Natalie M
1 reviews | Active since Dec 2017
27 Nov 2018, 09:26
ISSUES WITH ONLINE REFUND - DISGUSTED
I placed an order at total sports online 24 November. I understand this was Black Friday weekend so there was in issue with too many orders etc. I received a mail this morning 27 November advising 1 of my items had been cancelled. Fair enough I understand this. Yet there is no mention on the email regarding my refund. I called the help line and was advised I would need to wait 7-14 days for my refund? WHY I will not accept this, you were quick to take my money and now I must wait, why? You didnt ship the item I was also advised I need to send a copy of my bank statement for retun. why? This is a personal document and who cares what bank account i want the money refunded into. Sounds like a money making thing to me. So if 500 people had their orders cancelled and you keep their money in your bank account I can imagine you are making interest on money that does not belong to you. I want my money reimbursed and I will NOT sent a bank statement and I will NOT wait 7-14 days. Next time you want to send clients mails stating items have been cancelled perhaps you can have the decency to advise the returns process in the mail yet this is not mentioned at all?
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Replies (5)0
Replies (5)
TFG's replyOfficial
29 Nov 2018, 14:38 Good day Natalie Mackenzie, We are sorry to hear about this and can imagine your frustration! Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly.
Kind Regards
The Customer Support Team
Kind Regards
The Customer Support Team
TFG's reply29 Nov 2018, 14:38
Official
Good day Natalie Mackenzie, We are sorry to hear about this and can imagine your frustration! Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly.
Kind Regards
The Customer Support Team
Kind Regards
The Customer Support Team
NM
Natalie M's updateReviewer Update
12 Dec 2018, 09:00TFG NOBODY has called me. I have called the support line numerous times and every time i get different information. I am now being told I have to submit a bank statement in order for my refund to be processed. What ******* is this, they say you need proof of the money going off my account. WHAT A JOKE. You cancelled my order 27 November its funny how you delivered my other item on the order and didnt need proof of payment for that. WHEN AM I GETTING MY REFUND, THIS IS NOW ABSOLUTELY DISGUSTING and please educate the staff at the call centre as they all give different information, 1 person tells me the refund will be in today the other tells me I must send a bank statement. This is a private document and none of anyones business what goes on with my bank account. YOU ARE ABSOLUTELY THE BIGGEST JOKE AROUND.
NM
Natalie M's update12 Dec 2018, 09:00
Reviewer Update
TFG NOBODY has called me. I have called the support line numerous times and every time i get different information. I am now being told I have to submit a bank statement in order for my refund to be processed. What ******* is this, they say you need proof of the money going off my account. WHAT A JOKE. You cancelled my order 27 November its funny how you delivered my other item on the order and didnt need proof of payment for that. WHEN AM I GETTING MY REFUND, THIS IS NOW ABSOLUTELY DISGUSTING and please educate the staff at the call centre as they all give different information, 1 person tells me the refund will be in today the other tells me I must send a bank statement. This is a private document and none of anyones business what goes on with my bank account. YOU ARE ABSOLUTELY THE BIGGEST JOKE AROUND.
NM
Natalie M's updateReviewer Update
20 Dec 2018, 09:15And this issue is ongoing. 20 Days after submitting my refund request still no money in my bank account, what an absolute disgust. I have phone continually and each time I get a stupid excuse. I was told the bank account name and my name do not match this was yesterday so it took 19 days to realise this and the worst part is I had to call to have them advise this. I wish nothing good for TFG for the hell they are putting customers through, the lack of feedback the lack of caring.
NM
Natalie M's update20 Dec 2018, 09:15
Reviewer Update
And this issue is ongoing. 20 Days after submitting my refund request still no money in my bank account, what an absolute disgust. I have phone continually and each time I get a stupid excuse. I was told the bank account name and my name do not match this was yesterday so it took 19 days to realise this and the worst part is I had to call to have them advise this. I wish nothing good for TFG for the hell they are putting customers through, the lack of feedback the lack of caring.
NM
Natalie M's updateReviewer Update
21 Dec 2018, 12:29Again i revert to this platform as NOTHING is being done, i am now told today to wait another 3 - 10 days. TFG are you aware of the consumer protection act - appears you are not. what an absolute disgrace of an establishment you are. Every day i call its a different story and the worst part is NOBODY calls me I have to call to find out what is going on. I WILL NEVER SUPPORT YOU AGAIN AND I WILL MAKE IT MY MISSION TO ENSURE THAT I SPREAD THE WORD.
NM
Natalie M's update21 Dec 2018, 12:29
Reviewer Update
Again i revert to this platform as NOTHING is being done, i am now told today to wait another 3 - 10 days. TFG are you aware of the consumer protection act - appears you are not. what an absolute disgrace of an establishment you are. Every day i call its a different story and the worst part is NOBODY calls me I have to call to find out what is going on. I WILL NEVER SUPPORT YOU AGAIN AND I WILL MAKE IT MY MISSION TO ENSURE THAT I SPREAD THE WORD.
NM
Natalie M's updateReviewer Update
21 Dec 2018, 12:31ARE TFG IN FINANCIAL TURMOIL THAT THEY CANNOT PROCESS A REFUND OF R800 - PERHAPS YOUR ORGANISATION IS FOLLOWING IN EDCONS FOOTSTEP.S
NM
Natalie M's update21 Dec 2018, 12:31
Reviewer Update
ARE TFG IN FINANCIAL TURMOIL THAT THEY CANNOT PROCESS A REFUND OF R800 - PERHAPS YOUR ORGANISATION IS FOLLOWING IN EDCONS FOOTSTEP.S