Issue not resolved

Good Day

I'm still awaiting feedback regarding my query. You have sent through the following email claiming issue is resolved, i have not been provided an further mail. The issue remains unresolved.

Dear TFG Customer,

Thank you for contacting TFG.

Your request has been resolved on 09-Mar-2022 with reference number CS-644201, relating to:

TFG Financial Services - New Accounts feedback / request

Kind regards,

TFG

Qries

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I just need clarity on why am i constantly being declined..