*** is TFG doing?????

I ordered an item in the 24th November which was supposed to arrive on the 2nd of December.

Don't bother calling the call Centre, no one knows *** is going on.

After 5 emails I eventually received a response that says that due to an operational issue the item will no longer be delivered.

TFG then send an email to advise for the refund, sure no problem, except the refund amount is less that the purchase amount.

My purchase was for R459. 95, my refund was R399. 95.

What happened to the rest of the refund????

This is theft and if not corrected will be treated as such.