IRATE AT SERVICE

Purchased 2 vouchers from Exact in Mall of the South for my boys to use at Totalsport on 9 December 2021, went shopping in January to Mall of the South, Greenstone and the Glen and they had no stock of what I needed for soccer. Decided to buy online only to find out that you need an e-voucher number to do so. Contacted head office to rectify the situation, but they said they cannot help me and I should go back to exact to refund the voucher and get the e-vouchers. At Exact they said we cannot do that and they sourced the items for me on 12 January to be delivered to Mall of the South, 3 items were found in Cape Town, one at East Rand Mall and one at Lakeside Mall. The items from Cape Town arrived this Monday 17 Jan, but they cannot pick up any items coming from the other 2 stores, which are half an our from Mall of the South??????????? I have been running around since January for these goods. This is unacceptable, also cannot get through on the phone lines to Lakeside and East Rand Mall. Vouchers were bought on a Foschini account, ready to return them and spend my money elsewere. Have already been debited on my foschini account for the repayments but not winning with the outlets. Not acceptable, why could they not just exchange the cards for the e-vouchers, what difference does it make.