Invalid Rewards Voucher

Good Day,

I have received a R500 off R1500 voucher via text and multi reminders to utilize this before it expires - refer to the attachments. I finally took the opportunity to make use of it today but upon presentation at a store the voucher is said to be invalid - details as per below. The voucher was sent to cellphone number. Neither my cellphone number or ID number or Rewards Card is said to be linked to this voucher number.

Upon contacting your Customer Care Line I was assisted by Maxine and to my utter dismay I was informed that your turn around times are 3 to 5 working days meaning this voucher would have expired by the time this is resolved which is unacceptable considering the embarrassment and bad service this experience has been for us at the store that was visited to redeem this.

If your company policy is to spam people with useless vouchers then remove our contacts from your mailing list than to be subjected to such nonsense.