LL
Lebohang L
1 reviews | Active since Nov 2017
14 Apr 2022, 10:34
Insurance issues with TFG(biggest regret)
I have cellphone insurance with TFG,the underwrited party does not want to approve my claim because TFG does not want send the Polcy schedule.this has been pending for two weeks and I am stuck with no cellphone.I am expecting important calls which i can't receive because TFG team is lazy to do their job.
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TFG's replyOfficial
14 Apr 2022, 11:42Good day Lebohang Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply14 Apr 2022, 11:42
Official
Good day Lebohang Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team