Insurance companies Wolves in sheep Clothes

To who it may concern. i am not happy with the fact that after almost 2 years of paying insurance on my wife exact/tfg account without event claiming we are tied down to a 30 day rule whereby we still need to pay insurance after we cancelled.This rule needs to be reconsidered and must be based on merits. I need someone with authority to wave this fee as i think it ********* and unreasonable for a big company like exact/tfg sim wrote insurance provider to charge this fee. Can i please speak to someone with authority to resolve this issue