SK
Sizakhe K
1 reviews | Active since Oct 2022
27 Oct 2022, 05:09
INSURANCE CLAIM WITH TFG
Im sooo angry and disappointed as I'm typing this.So I bought a phone at Foschini in 2020 and took out insurance with it ..papers signed and everything..now two years later I lost my phone and I put their a claim with Monitor administrators, I am being told that my insurance was never activated by the consultant at the store.. All my other insurances had been billed and included on my account and the consultant reassured me that the same would be done with this one ,I must just keep my insurance papers and I'm all sorted.. HOW WAS MY INSURANCE NOT ACTIVATED,AND HOW IS IT NOW ME WHO HAS TO SUFFER THE CONSEQUENCES
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TFG's replyOfficial
27 Oct 2022, 10:38 Good day Sizakhe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply27 Oct 2022, 10:38
Official
Good day Sizakhe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team