Insurance claim

I have been a loyal customer for the past 3 and a half years not once during that time have I skipped payments and that was because I was employed till December last year I couldn't due to losing my job I was able to make payment in Dec and Jan. I then sent all the relevant documents to the relevent email as advised but since I have to been assisted with my insurance claim instead I keep getting collection calls and sms. My acc is now apprrently handed over, I will be taking legal action because I am entitled to insurance due to unemployment.