NS
Ntombizanele S
1 reviews | Active since Sept 2022
06 Sept 2022, 12:07
Insurance claim
I made an insurance claim at HI Store in Welkom a month ago and I have not received any response from the insurance company. I called Monitor and they claim to have not received my claim from the store. I also went to the store a couple of times to enquire, but they don't give me a straight answer as to what happened to my claim form. They only promised to call me and they never did. I don't have a cell phone. It is quite saddening because I am still paying the insurance. The debit order went through but I am phoneless.
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Replies (2)
TFG's replyOfficial
07 Sept 2022, 13:49 Good day Ntombizanele
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply07 Sept 2022, 13:49
Official
Good day Ntombizanele
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
NS
Ntombizanele S's updateReviewer Update
09 Sept 2022, 12:17I am not happy with your service. I have been paying my premiums for over 2 years for you to decline my claim. The sad part is that I had to call and email for you to give me a response regarding my claim. You even deducted your premium for this month for a cell phone that has been ******. I am really not happy and I would not advise anyone to use your insurance. I am gonna go to the store to cancel the insurance after 2 years and half of paying for nothing. Thanks for nothing really.
NS
Ntombizanele S's update09 Sept 2022, 12:17
Reviewer Update
I am not happy with your service. I have been paying my premiums for over 2 years for you to decline my claim. The sad part is that I had to call and email for you to give me a response regarding my claim. You even deducted your premium for this month for a cell phone that has been ******. I am really not happy and I would not advise anyone to use your insurance. I am gonna go to the store to cancel the insurance after 2 years and half of paying for nothing. Thanks for nothing really.