MG
Musa G
1 reviews | Active since Oct 2021
14 Oct 2021, 13:04
Insurance claim
I submitted my phone insurance claim on the 01-10-2021 with all documentation and have been following up with the store in Jabulani for this to be resolved. I have wasted too much airtime in trying to get hold of agents to assist with my claim and everyday I am told different stories of my claim. the consultant are rude and are unable to assist.
I pay my insurance in time but for them to resolve my claim takes them weeks.
I am really not happy with the service that TFG is providing at all.
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Replies (2)
TFG's replyOfficial
14 Oct 2021, 13:18 Good day Musa Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply14 Oct 2021, 13:18
Official
Good day Musa Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
MG
Musa G's updateReviewer Update
14 Oct 2021, 22:29Evening,
No you dont understand the frustration of me constantly calling and going to the store to be told too many stories each day.
Your team is really inconsiderate at all. A phone is something important we cant take that likely and take weeks to process a simple claim.
What would happen in terms of emergency?????????????
Must i now run around and asking people to lend me their phone??
I need this phone by Friday i gave you much time.
and I am sure that i will be billed for insurance on the next statement even when i dont have a phone to show how much you dont care about your customers. You will need to explain to me which phone was covered because those phones got lost.
I will come back to the same platform and rate you low cause of your incompetence.
No you dont understand the frustration of me constantly calling and going to the store to be told too many stories each day.
Your team is really inconsiderate at all. A phone is something important we cant take that likely and take weeks to process a simple claim.
What would happen in terms of emergency?????????????
Must i now run around and asking people to lend me their phone??
I need this phone by Friday i gave you much time.
and I am sure that i will be billed for insurance on the next statement even when i dont have a phone to show how much you dont care about your customers. You will need to explain to me which phone was covered because those phones got lost.
I will come back to the same platform and rate you low cause of your incompetence.
MG
Musa G's update14 Oct 2021, 22:29
Reviewer Update
Evening,
No you dont understand the frustration of me constantly calling and going to the store to be told too many stories each day.
Your team is really inconsiderate at all. A phone is something important we cant take that likely and take weeks to process a simple claim.
What would happen in terms of emergency?????????????
Must i now run around and asking people to lend me their phone??
I need this phone by Friday i gave you much time.
and I am sure that i will be billed for insurance on the next statement even when i dont have a phone to show how much you dont care about your customers. You will need to explain to me which phone was covered because those phones got lost.
I will come back to the same platform and rate you low cause of your incompetence.
No you dont understand the frustration of me constantly calling and going to the store to be told too many stories each day.
Your team is really inconsiderate at all. A phone is something important we cant take that likely and take weeks to process a simple claim.
What would happen in terms of emergency?????????????
Must i now run around and asking people to lend me their phone??
I need this phone by Friday i gave you much time.
and I am sure that i will be billed for insurance on the next statement even when i dont have a phone to show how much you dont care about your customers. You will need to explain to me which phone was covered because those phones got lost.
I will come back to the same platform and rate you low cause of your incompetence.